When confirming your payment on our site, a confirmation email will be automatically sent to you within a few minutes. If you do not receive this email, please check the following:

- Check your spam folder to ensure it has not been filtered out by your email provider.

- Verify the email address you entered in your customer account by logging into your account. If you are unable to log into your account, contact us through the contact form so we can resend your order confirmation.

- If none of the above helps in finding the reason for not receiving your order confirmation, please contact us via the contact form, and we will respond as soon as possible.

If you experience a problem while paying for your order by credit card through the E-transactions platform, we invite you to contact us via the contact form, stating the error encountered as well as your name. We will be able to guide you on how to resolve your issue.

If it is a PayPal payment, please contact PayPal customer service.

If you are a consumer, you have 14 days from the date on which you receive your order to exercise your right of withdrawal. Full details are set out in our Returns Policy, which we recommend that you read carefully.

You must notify us of your decision to withdraw before the end of this period, using the withdrawal form provided for this purpose or by sending any other clear and unambiguous statement to our customer service team. Once you have notified us of your decision to withdraw, you have 14 days to return the products concerned. The direct cost of returning the goods is your responsibility.

Products must be returned complete, with their accessories and, wherever possible, in their original packaging. Please ensure that your return parcel is properly protected in order to prevent any damage during transport.

The right of withdrawal allows you to inspect a product, but it does not give you the right to use it for 14 days. Any handling beyond what is necessary to establish the nature, characteristics and proper functioning of the product may result in a reduction in value for which the consumer may be held responsible.

For filter elements, priming, rinsing, wetting, installation or allowing water to pass through the filter goes beyond a simple inspection of the product and may be taken into account when the returned product is inspected and when any reduction in value is assessed.

Where a product has an original closure seal, breaking that seal may, where the legal conditions relating to hygiene or health protection are met, exclude the right of withdrawal. Opening packaging or simply handling a product does not therefore automatically result in the loss of the right of withdrawal.

Each returned product is inspected upon receipt in order to verify its reference, condition, completeness and conformity. Full details of the applicable conditions can be found in our Returns Policy.

The statutory right of withdrawal described above applies to consumers. Orders placed for professional purposes do not benefit from this right unless otherwise provided by law or contract.

- If your package is delivered damaged, you must open it in front of the delivery person to check the damage to the goods, and also make a note of the damage on the delivery slip before signing.
- If the entire contents are damaged, you must refuse the package.
- If only one accessory is damaged, it must be noted on the delivery slip. Please keep this item and contact our customer service.