If you change your mind and wish to withdraw the order you have placed with us. This option is available to you within 14 days of receipt. Several conditions are necessary and are detailed in our return policy (Return Policy) which we invite you to read carefully.

Please note that Berkey® systems are classed as sanitary and hygiene equipment and, therefore, they are eligible for return only if they have not been assembled and/or used. This rule is from a European directive and is applied to all certified Berkey® resellers, even if it is not always explicitly detailed.

Your request must be made by email to our customer service departement. No return will be accepted without prior approval.

Make sure your return package is well packed and protected so as not to damage the product during transport, otherwise your return may be declined.

A product cannot be returned if it has been opened, handled, or used. Each return is checked by an after sales team. If a seal was present on your product it must be intact.