Delivery terms

Shipping in France and Europe

Carrier	Country	Delivery	Time
	Metropolitan France and Corsica	At home & pick up point	1 pm
	Zone OM 1 Zone OM 2	At home	J+5 to 10
	Corsica	At home	3 days
	Metropolitan France Corsica Spain Belgium Luxembourg	Pickup points	3-5 days
	Germany Austria Belgium Continental Spain Finland Greece (except Mount Athos) Ireland Italy Lithuania Luxembourg Netherlands Portugal (except specific territories) Poland Slovenia	At home	48/72h
	Canaries, Ceuta, Melilla Azores, Madeira Switzerland Morocco	At home	J+3

Mondial Relay by zones

Price ranges incl. tax	Rate
From 0 to 195 euros	from 3.90 to 5.50 €
Over 195 euros	free

Chronopost 13h delivery at home or pickup point

Price ranges incl. tax	Home or pickup point
From 0 to 195 euros	11.90 €
From 195 to 550 euros	12.90 €
From 550 to 800 euros	13.90 €
From 800 to 1500 euros	15.90 €
From 1500 to 2500 euros	21.90 €

CORSICA: 25 euros surcharge on all rates.

Colissimo with signature - Corsica

Price ranges incl. tax	Home
From 0 to 180 euros	6.90 €
From 180 to 300 euros	9.90 €
From 300 to 500 euros	12.90 €
From 500 to 1500 euros	20 €
From 1500 to 2500 euros	30 €

Chrono Classic

Price ranges	Rate
From 0 to 195 euros	from 7.90 to 12.90 €
From 195 to 550 euros	from 8.90 to 14.90 €
From 550 to 800 euros	from 9.90 to 16.90 €
From 800 to 1500 euros	from 13.90 to 20.90 €
From 1500 to 2500 euros	from 22.90 to 26.90 €

Specific times: Greece 6 days - Greek islands 7 days - Azores and Madeira 5 days

Colissimo Overseas

Price ranges excl. tax	Rate OM1	Rate OM2
From 0 to 110 euros	35 €	50 €
From 100 to 220 euros	45 €	120 €
From 220 to 250 euros	75 €	140 €
From 250 to 275 euros	110 €	180 €
From 275 to 325 euros	130 €	220 €
From 325 to 2500 euros	145 €	270 €

OM1: Guadeloupe, Saint-Barthélemy, Saint-Martin, Martinique, Réunion, French Guiana, Mayotte

OM2: Wallis and Futuna, French Southern and Antarctic Lands, Saint-Pierre-et-Miquelon, New Caledonia, and French Polynesia

Colissimo international Madeira, Azores

Price ranges excl. tax	Rate
From 0 to 200 euros	20 €
From 200 to 260 euros	25 €
From 260 to 300 euros	30 €
From 300 to 330 euros	40 €
From 330 to 550 euros	55 €
From 550 to 1500 euros	70
From 1500 to 2500 euros	99 €

Colissimo international Switzerland - Canaries - Morocco

Price ranges excl. tax	Rate
From 0 to 110 euros	from 18 to 25 €
From 110 to 220 euros	from 25 to 45 €
From 220 to 250 euros	from 30 to 50€
From 250 to 270 euros	from 40 to 55 €
From 270 to 320 euros	from 60 to 65€
From 320 to 550 euros	from 65 to 75 €
From 550 to 1500 euros	from 65 to 85 €
From 1500 to 2500 euros	from 65 to 99 €

Attention: for international deliveries excluding tax, outside EU zone, shipping costs do not include VAT from the destination country and customs clearance fees by customs.

Express Delivery Chrono 13: for an order preparation validated before 1 pm the same day, delivery is guaranteed before 1 pm the next day. Deadline guaranteed on working days, excluding Saturday, Sunday, holidays, and exceptional conditions due to a high level of activity.

In case of delay, here is the compensation scale for national shipments (C13 / C13 Relay):
- Delay of more than one hour next day: 50% refund of shipping costs.
- Delivery after 2 days or later: 100% refund of shipping costs.

The carrier takes into account delivery attempts of the package and not the delivery. For example, if your package is presented on time but you are not there, the shipping costs will not be refunded.

Delivery method only available for France.
Any compensation request following a delay must be made by email to indicating your order reference.
The request will then be forwarded to Chronopost for approval. In case of refusal of compensation by Chronopost, Premium Water Distribution SAS is not liable, and the file is closed.

In case of return to sender for abusive refusal of the package, for personal convenience, or for non-collection at the pickup point in time, return fees equal to the shipping costs will be charged to the customer.

Delivery of small parcels and spare parts - France only

Orders for small items and spare parts or equal to or less than 26 euros are shipped by tracked letter (delivery in the mailbox) at a rate of 3.00 €

Generalities

Any return of parcels due to the buyer's absence at their home or non-collection of parcels will be automatically refunded, less return and handling fees of 8 euros. Shipping costs are always borne by the buyer.

Deliveries are made to the address indicated in the order and can only be made in the agreed geographical area.
All delivery services allow the buyer to track their package using a tracking number sent by email and SMS notification. Parcels are delivered against signature. Tracked letters are deposited in the mailbox.
Delivery times are given for information only and are linked to each carrier's organization. Premium Water Distribution SAS cannot be held responsible for delivery delays.
The risks related to transport are borne by the buyer from the moment the items leave the premises of Premium Water Distribution SAS. However, procedures in case of dispute are carried out by our company so as not to penalize the customer.

Delivery tracking

Deliveries are made to the address indicated on the order form, which can only be within the agreed geographical area. Deliveries are made by UPS, UPS access point, Mondial Relay, La Poste, Chronopost, GLS, and DHL depending on the destination countries and the carrier's availability in the buyer's delivery area. All delivery services allow the buyer to track their package using a tracking number. Parcels are delivered against signature except for tracked postal shipments. Delivery times are given for information only; if they exceed thirty days from the order, the sales contract may be terminated, and the buyer refunded. Premium Water Distribution SAS may provide the buyer with the tracking number of their package by email. For pickup point collections, if the buyer does not collect their purchase within the time indicated in the message received indicating the availability of their package, the costs related to the shipment and return of their order to the premises of Premium Water Distribution SAS will be charged again, as will any new shipment. For home deliveries, in case of the buyer's absence, the carrier will either make a new delivery or deposit the package at the nearest pickup point in their network. It is up to the buyer to check the carrier's online tracking to know the arrangements made in their absence by the carrier.

PACKAGE DELIVERED TO ANOTHER PICKUP POINT: it may happen that a pickup point is changed during shipment. The reasons for a pickup point substitution are an internal decision by the carrier and cannot challenge the proper application of the delivery service. The customer is informed of the new pickup point and/or may also be asked to choose it via an instruction request received by email. The buyer is required to collect their package before the end of the storage period at the new pickup point. If the distance between the new pickup point and the initial point exceeds 15 km, the buyer may then request a new shipment of their package. Our transport customer service will request the return of the first package.

PACKAGE NOT COLLECTED ON TIME IN A PICKUP POINT: In case of deposit in a pickup point, the package will be held for 7 working days. All means are implemented to allow the customer to track the shipment and availability of their package. After this period, the return of a non-collected package to the warehouse will incur costs for the buyer.
The costs related to this non-collection of the package will be applied according to our return policy, paragraph Withdrawal.

RETURN PACKAGE HANDLED BY CHRONOPOST EUROPE: round-trip costs will remain the recipient's responsibility and will be deducted from the refund.

ALL PACKAGE RETURNS ARE THE BUYER'S RESPONSIBILITY.

The buyer is required to check the contents of each package upon arrival. In case of damage or shortage, it is essential to:
1 - Write PRECISE RESERVATIONS on the carrier's discharge document.
2 - CONFIRM THESE RESERVATIONS within 2 days to the carrier, by registered letter explaining the reasons (article 105 of the Commercial Code).
NO RECOURSE will be possible, even with Premium Water Distribution SAS, once the goods are accepted.
3 - The package should only be refused if it is completely damaged.

Please consult our FAQ regarding damage to a package.

Upon delivery

The buyer is required to check, in the presence of the carrier, the condition of the packaging of the goods and their contents upon delivery.
ATTENTION: without having unpacked the package in front of the carrier, the mention "subject to unpacking" has no legal value. Therefore, no dispute can be taken into account after the carrier's departure.

- If the package is delivered damaged, the buyer must open it in front of the carrier to note the damage to the products, and also make reservations by noting the damage on the delivery note before signing.
- If all the contents are damaged, the buyer must refuse the package by mentioning the nature of each damage on the delivery note.
- If only one accessory is damaged, it must be mentioned on the delivery note. The buyer must photograph the observed damage and immediately contact our customer service.
- If a product is missing due to the package being opened before delivery, the buyer must mention the missing items on the delivery note before signing.

The package should only be refused if it is completely damaged.

Any abusive refusal (without checking the contents in front of the carrier or retailer) will result in a deduction of the round-trip costs of your package billed (5 euros each way if Mondial Relay, actual costs if DPD, Chronopost, or Colissimo transport). This amount will be deducted in case of order refund or billed in case of order reshipment.

INVALID RESERVATIONS	VALID RESERVATIONS
Subject to unpacking, control
Missing X pieces	Open package + missing X pieces
Damaged goods, seen after unpacking	Damaged package + damaged tank, dented...(specify the nature of the damage)
Open, crushed, dented package	Reference or name of the damaged, crushed, dented part (always specify the damage)
Defective packaging / damaged box	Reconditioned package + missing X pieces, Reference or name of the damaged, crushed, dented part (always specify the damage)
Damaged packages	Damaged package + specify the damaged part
Shock marks	Shock marks + check imperatively and make a reservation on the damaged part or reference
Open packages	Open package + specify the missing parts